FAQ

1. Do you offer worldwide shipping?

Yes! We ship worldwide. Delivery times may vary depending on your location.

2. How long will my order take to arrive?

Orders are processed within 1–3 business days. Shipping within the USA usually takes 5–10 business days. International orders may take 10–20 business days.

3. Do you offer free shipping?

Yes, we offer free shipping on all orders over $100.

4. How can I track my order?

Once your order ships, you’ll receive an email with a tracking link. You can also track your order directly on our website.

5. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and with tags attached. Please contact us at support@velrivo.com for return instructions.

6. Can I exchange an item?

Yes, exchanges are available for size or color. Please contact our support team to arrange an exchange.

7. Do you offer plus sizes?

Yes! We carry a range of sizes to ensure every woman finds her perfect fit. Check our Size Guide for details.

8. What payment methods do you accept?

We accept all major credit cards, PayPal, and secure online payments.

9. Is my payment secure?

Absolutely. All transactions are encrypted and processed through a secure checkout system.

10. How do I contact customer service?

You can reach us via email at support@velrivo.com or call us at +1 (937) 982-1712.